A need to upskill new managers As one of Britain’s largest water companies, Severn Trent provides over eight million people across its region with water every day. So, its call centres need to be ready to service the enquiries of this massive customer base, led by a group of Customer Contact Leaders across the business. […]

Challenge Increase complexity of Virtual Reality interpersonal soft skills training scenarios across multiple departments and training use cases. Use Case Following on from the successfully deployed “Difficult Conversations” and “Personal Vitality + Resilience” VR learning experiences within this UK bank, this project set out to provide greater depth of interactions and create meaningful outcomes for […]

Challenge Create an immersive experience aimed at team managers of maintenance crews to raise awareness around the dangers of working at height, including typical risks found and the importance of personal protective equipment, at scale across the wider organisation. This community of managers and stakeholders is large and not always easy to reach. They work […]

Challenge Provide an immersive learning experience that encapsulated the process of face-to-face soft skills training that typically was carried out using actors, looking to improve consistency of training and increase objectivity of feedback, whilst reducing costs to deliver at scale across the organisation. Use Case Stress-related illnesses are on the rise across the UK. Increasingly, […]

Challenge EDF Energy approached Make Real to create an application that showed off the capabilities of the Microsoft HoloLens mixed reality hardware, based upon the ongoing suite of tools being created around the construction of Hinkley Point C (HPC) Use Case EDF Energy had already explored the use of VR and mobile AR but wanted […]