A need to upskill new managers As one of Britain’s largest water companies, Severn Trent provides over eight million people across its region with water every day. So, its call centres need to be ready to service the enquiries of this massive customer base, led by a group of Customer Contact Leaders across the business. […]

Challenge Inducting workers onto highways construction sites is time consuming and repetitive for those who work for short periods on multiple sites. Attention and engagement levels are therefore low with language often a barrier to non-native English speakers. As part of their repair work on the M5 Oldbury flyover, BAM Nuttall had introduced a sequence […]

Prototype development to explore use case of VR for training around complex interactions for the process of cable maintenance and repair, LV Jointing. The concept aims to reduce waste materials created during training and assessment of apprenticeship maintenance crew members. The prototype is currently being assessed for effectiveness and full case study will be available once […]

Challenge Increase complexity of Virtual Reality interpersonal soft skills training scenarios across multiple departments and training use cases. Use Case Following on from the successfully deployed “Difficult Conversations” and “Personal Vitality + Resilience” VR learning experiences within LBG, this project set out to provide greater depth of interactions and create meaningful outcomes for learners with […]

Following on from the successful deployment of the Personal Vitality + Resilience course, whilst the Relationship Management further immersive learning experience was in development, the Community Banking team at Lloyds Banking Group reached out to create this short 20 minute VR training experience around Coaching Intervention training for managers, utilising Transactional Analysis “adult-to-adult” ego state communication […]