A need to upskill new managers As one of Britain’s largest water companies, Severn Trent provides over eight million people across its region with water every day. So, its call centres need to be ready to service the enquiries of this massive customer base, led by a group of Customer Contact Leaders across the business. […]

Prototype development to explore use case of VR for training around complex interactions for the process of cable maintenance and repair, LV Jointing. The concept aims to reduce waste materials created during training and assessment of apprenticeship maintenance crew members. The prototype is currently being assessed for effectiveness and full case study will be available once […]

Challenge Increase complexity of Virtual Reality interpersonal soft skills training scenarios across multiple departments and training use cases. Use Case Following on from the successfully deployed “Difficult Conversations” and “Personal Vitality + Resilience” VR learning experiences within LBG, this project set out to provide greater depth of interactions and create meaningful outcomes for learners with […]

Following on from the successful deployment of the Personal Vitality + Resilience course, whilst the Relationship Management further immersive learning experience was in development, the Community Banking team at Lloyds Banking Group reached out to create this short 20 minute VR training experience around Coaching Intervention training for managers, utilising Transactional Analysis “adult-to-adult” ego state communication […]

Challenge Create an immersive experience aimed at team managers of maintenance crews to raise awareness around the dangers of working at height, including typical risks found and the importance of personal protective equipment, at scale across the wider organisation. This community of managers and stakeholders is large and not always easy to reach. They work […]