Centring the person in conversations Macmillan Cancer Support aims to help everyone with cancer live life as fully as they can, by providing physical, financial and emotional support, however big or small the support needs to be. The charity was looking for a way to support healthcare professionals and volunteers to have good quality and […]

Committed to improving resources for mental health advocates It’s estimated that around one in four of us will experience a mental health issue of some kind each year. But with stigma around mental health, the problem often goes unspoken or misunderstood. Lloyds Banking Group (LBG) has long been committed to supporting its colleagues get better […]

The reality of diversity Lloyds Banking Group is committed to creating a more inclusive future for its employees and customers. And it’s committed to challenging racism and discrimination. Stats from the UK Stuart Spencer Board showed that Lloyds had to close the gap in its organisation and leadership. The challenge – giving employees the tools […]

The challenge At any given time, around 26 million people in the UK show signs of vulnerability which puts them at risk of financial harm. For bank workers on the frontline of customer services, it’s important to be able to spot the signs that mark customers out as potentially vulnerable. But more than that, bank […]

The challenge Efficiency and professionalism are essential for giving customers great service. But it’s just as important for customers to feel that they’ve been heard and understood. In its ambition to be the best bank for customers, Lloyds embarked on a project to channel empathy in colleagues, especially for those who work directly with customers […]