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Information For Clients Regarding Our Approach to Coronavirus

Last updated: Thursday 19th March, 2020

Coronavirus is a global pandemic. The UK National Health Service website has up-to-date information, including symptoms to watch out for: https://www.nhs.uk/conditions/coronavirus-covid-19/

At present, no member of our team has been diagnosed with the virus. It is nevertheless prudent for us to do what we can to prevent the spread of the virus, and to prepare for a situation where the virus means we need to adapt our working practices.

This post describes our current approach, which takes into account our responsibility to the studio team, their families and our clients.

We have established an internal Coronavirus Committee comprising three directors. This group will keep the situation under review, and convene at least weekly.

NB The following policies are subject to change as the situation develops. We will review and amend this page as necessary. We will notify changes to everyone concerned as they arise. 

Impact on Projects & Response Times

At present we do not anticipate any impact on Make Real’s ability to service our clients, beyond the limitations outlined below.

If the situation changes and directly impacts one or more projects, then we will communicate with affected clients directly.

For the most up-to-date information, please check this page or contact our team using their email addresses you already have, or info@makereal.co.uk

We recognise that our clients’ ability to work with us may be impacted. We will endeavour to accommodate this and mitigate any impact via solutions available.

Make Real Staff Travel

We have cancelled all non-essential business travel within the UK and abroad.

We will conduct meetings via video conference or audio call. Your contacts will arrange this and share details with you in advance.

Make Real Studio Home-working

In line with current Government guidance, the Make Real studio team are working from home remotely until further notice.

We have a number of measures in place to maintain productivity and well-being, including VPN access; conference call facilities; updated home working practices; virtual project standups, planned virtual meetups and project reviews.

Cleaning & Hygiene

We have previously provided a headset hygiene guide for immersive technology devices. We have reduced our studio cleaner hours in order to reduce risk to them also.

We have shared with the team clear guidance on what to do if they display symptoms, feel unwell, or come into contact with someone who has the virus.

Questions

If you have questions or concerns about any of the issues touched on in this policy, please contact us.

Get in touch

We’re always happy to talk to you about how immersive technologies can engage your employees and customers. If you have a learning objective in mind, or simply want to know more about VR, send us a message and we’ll get back to you as soon as we can.